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Reservations & Distribution
Already in use by over 19 airlines today, New Skies is a next-generation reservation and distribution system designed for:
- The world's fastest growing airlines, including newly launched airlines and rapidly growing established airlines
- Regional, national and international airlines transforming their operations to compete with low-cost carriers
New Skies enables you to:
Maximize distribution channels and dynamic packaging with an emphasis on direct Internet sales
New Skies houses the world's leading Internet direct sales engine, while also allowing you to take advantage of all distribution channels, including call centers, traditional GDS connectivity, code-sharing and third-party partnering.
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Navitaire's New Skies Distribution Suite consists of six modules. Together they provide the airline industry's most proven, efficient and flexible distribution system.
New Skies Internet Booking Engine provides the ultimate in customer, agent and corporate direct functionality. New Skies Sales allows you to achieve the maximum direct sales booking percentages. With Navitaire's reservation system, our airline customers average over 80 percent in online reservations sales and several achieve up to 99 percent of their total business via the Internet
New Skies Web Services. Navitaire offers a comprehensive suite of Web services designed to support booking, check-in and other high volume services with your designated third party distributors and vendors. New Skies Web Services enable your airline to extend your lowest cost distribution channels through direct connections to your host inventory which bypasses the GDS. New Skies Web Services also enable extensive passenger self-service options for airport check-in, reservations, and more.
New Skies Call Center. For some airlines, call centers continue to be indispensable. With New Skies you can provide call center functionality with the lowest possible overhead, shorter call times, and minimal investments in agent training and support.
New Skies Traditional and Enhanced GDS Booking Services. New Skies supports connectivity to all of the major global distribution systems (GDS) including Amadeus, Galileo, Sabre, and Worldspan. Multiple levels of support are available to suit your participation needs for your business model. Most popular with our customers and their GDS partners are the Instant Pay or Agency Account options; enabling direct agency settlement at the time of sale.
New Skies Code-Share Booking Services. As your airline looks to expand its network, Navitaire's New Skies is ready to support your code-share needs. New Skies code-share services enable your airline to take advantage of the marketing reach of your chosen airline partners, yet retain your streamlined ticketless model. It also supports unique and flexible code-share settlement options to minimize administrative costs and maximize revenues.
New Skies Dynamic Packaging makes it easy to work with other travel suppliers using Web services. So you not only drive traffic to your website, you also increase revenue by offering customers air and hotel packages, auto rentals and related travel services such as insurance, activities, merchandise and online payment services.
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Lead the market and immediately respond to competitors with interactive sales tools
New Skies gives you as much control as you need over how quickly you deploy sales fares, special promotions, discounts, electronic vouchers and other options to stay ahead of your competition.
Fully customize your customer's experience
No matter what your mix of distribution channels, New Skies makes it easy to create customized experiences that lock in business and create new revenue opportunities.
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Differentiation is essential in today's airline industry. So is responding quickly to the competition. That's why New Skies makes it easier than any other system to customize interfaces and customer experiences for consumers, travel agents and corporate customers. And the New Skies Internet booking engine also supports easy localization enabling you to present your booking services to customers in multiple languages.
As a hosted solution, Navitaire provides the back-end processing power, but you retain as much control as you need over front-end Web interfaces. Every site you deploy can look and feel differently. And you can offer different fares and promotions to different customer groups quickly and easily.
New Skies features that put you in control include:
- The use of standardized technologies for customization and configuration
- Customizable layout elements, fully skinnable interfaces and support for cascading style sheets and DHTML
- Support for Customer Modes based on customer profiles
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Operate as a true ticketless carrier
New Skies' customer-centric technology eliminates the need to maintain multiple databases associated with paper and e-tickets and slashes your back-office processing costs. Yet you can easily trade with partners whose systems require paper or e-ticketing.
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New Skies ticketless technology associates funds with a customer record, not with an individual ticket. This means that all reservations and ticketing functions are integrated in one database, eliminating the cost and complexity associated with passing data from one system to another, storing it multiple times and maintaining synchronization.
With New Skies ticketless travel, you can:
Reduce personnel, training and systems integration costs
In a ticketed environment, airlines must create, manipulate, update, integrate, track and store information in "ticket records" that are largely a duplication of the reservation record. All front-line employees as well as customer self-service products have to interact and service both the reservation and the e-ticket. Additionally, all systems integration requires both reservation and e-ticket messaging, construction and maintenance. New Skies ticketless travel eliminates these inefficiencies.
Reduce messaging, communications and distribution costs
With ticketless travel, you no longer have to develop and maintain duplicate reservations and ticketing processing with partner airlines and other distribution sources. Your reservations transactions are all inclusive.
Reduce settlement costs
New Skies ticketless travel provides options for a fully integrated, automated and customized direct settlement procedure with your partners, so you can avoid the overhead and costs associated with the traditional ticket-based, processing-intensive industry.
Streamline irregular operations procedures
With New Skies, you use streamlined processes to rebook passengers with other carriers, eliminating the burden of tickets, ticket transfers, ticket prints, electronic ticket involuntary reissues and the like. That improves your customer service and streamlines irregular operations handling.
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Instantly settle and recognize your revenue with a variety of payment systems worldwide
New Skies provides real-time payment processing to major and private-label credit cards and T&E cards and saves you the expense of settlement fees. And New Skies allows you to rapidly configure and introduce new payment types to support new geographies and channels.
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New Skies fully featured payments engine and suite of value added services includes features such as:
- Real-time payment processing with major credit cards, private credit cards and T&E cards
- Simplified payment set-up with a single point of set-up
- Consolidated communication connections with direct links to card networks
- CISP, AIS, SDP industry compliance
- Enhanced payment services
- Dynamic currency conversion (DCC)
These New Skies payment engine features enable you to:
- Reduce operational costs
- Quickly and easily integrate new acquiring banks
- Rapidly configure and introduce new payment types
- Scale your business to support new geographies and channels
- Accelerate time to market
- Reduce fraud
- Display online transactions in the traveler's 'home' currency, avoiding surprises on their credit card statements later
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Leverage proven technology to keep costs low, expand services and scale easily
New Skies is based on Navitaire's Open Skies reservation and distribution system - used by over 45 of the world's most successful airlines. But by leveraging scalable .NET technology and Web services functions, New Skies represents a giant leap forward in rapid deployment, speed to market with new features and enhancements, and the ability to scale as your business grows.
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New Skies is built on a flexible and scalable .NET framework which provides open Web service access to many functions. That gives you the ability to:
- Connect with third parties easily and incorporate new services and new technologies into your reservation and distribution system. Integration with third party airport check-in kiosks and establishing booking services with travel distributors are just two examples of what you can do with New Skies Web Services.
- Handle demand load spikes and scale easily as your passenger volume increases
- Leverage the world's most proven, high-capacity airline Internet booking engine to increase your direct sales
- Slash time to market for enhancements and new features
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Integrate reporting, planning and departure control into one powerful, flexible and easy-to-use system
New Skies puts all the tools you need to plan, schedule, set fares and book at your fingertips. Completely integrated departure control and real-time reporting keep your operation running smoothly. And all New Skies tools are easy to use, change and customize.
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New Skies is a complete reservation and distribution system. All the tools you need to run your business at peak efficiency are at your fingertips. New Skies planning, scheduling, fares and departure control components include:
New Skies Fares Manager is an industry-friendly fare filing tool that allows you to easily create or maintain fares and exchange fare information with all of your partners. The New Skies fares module features:
- O&D-based fares - in any combination of city and airport
- Modeled on ATPCO standard rules and restrictions
- Mass import/export of fare data
- Create or modify fares en-masse
- Release fare/rule changes to booking via batches
New Skies Reports and Business Intelligence offers comprehensive business information, always up-to-date and always at your fingertips. New Skies report module features:
- Comprehensive reports in finance/accounting, marketing, business analytics, sales tracking, operations and more
- All the export options you need to put together a complete business intelligence solution
New Skies Schedule Manager allows you to build and enter schedules and inventory either manually or via industry standard SSIM file. The New Skies schedule module features:
- Easy configuration using a Microsoft Windows type interface
- The ability to perform 'what-if' analyses using multiple preliminary schedule
- Immediate synchronization with inventory
- The ability to view schedule history
- Enhanced seat maps
New Skies Management Console is a console-based view that puts you in complete control of all of your policies and support for reservation, scheduling, fares and distribution activities. The ultimate tool-box for airline 'super-users' and administrators, New Skies management console allows you to:
- Instantly set preferences for sales, fares, booking, scheduling and other policies
- See changes reflected immediately
- Manage currencies, taxes, agents, vouchers, promo codes and more
New Skies Airport Check-in makes airport passenger processing simple, easy to learn and fast. New Skies airport check-in module features:
- A single role-driven menu that requires little training and which can be used by almost anyone
- Ability to access data through common-use or multi-use airport environments and third-party DCS systems
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New Skies Distribution